F A Q ' S

 

THE BEST WAY TO CONTACT US?

 

We haven't provided a contact number simply because we are on the road a lot! It's much quicker + easier if you head over to our DROP US A LINE page + flick us a quick message. ALTERNATIVELY, YOU CAN MESSAGE US VIA OUR INSTAGRAM AND FACEBOOK PAGES. You'll be surprised how quickly we respond! :)

 

PAYMENT METHODS

Credit Card

MASTERCARD + Visa accepted

 

Privacy Policy

Your privacy is extremely important to us, under no circumstances will we share any information.  You can view our full policy here

 

HOW CAN I MAKE MY FLOWERS LAST LONGER?

My life is shorter if i’m not put in water.

1. Recut 2-3 cm from the stem ends. Cut on a sharp angle. Re cut with every water change.

2. To avoid a build up of bacteria remove any foliage that will sit below the waterline.

3. Change vase water on average every second day and recut stems.

4. Bleach can be added to help keep vase water clean and assist in fighting bacteria (about one capful per average sized vase).

 

WHAT HAPPENS IF WE RUN OUT OF A PARTICULAR TYPE OF FLOWER?

Chill - We've got this! If we run out of a particular type of flower we will substitute it for another flower as similar as possible of equal or greater value. You do trust our style & taste don't you?

 

MY SUBURB IS NOT LISTED?

If your suburb isn’t on our delivery list please DROP US A LINE with the address, size of Bouquet and any other details we may need. We will answer your email ASAP. Out of area deliveries have a $10 fee. 

 

WHAT DAYS + TIMES DO WE DELIVER?

We currently deliver Monday to Friday - approx 8am to 5pm, however we sometimes deliver on weekends & public holidays for special occasions ie. Mother's Day. We advertise on our Website, Instagram + Facebook page in advance so keep your eye out for this info!

 

AM I ABLE TO SELECT WHICH FLOWERS I WOULD LIKE TO SEND?

No that’s not how we roll as we pick our flowers fresh on the day. We upload the daily Bouquet of the Day each day before 9am. 

 

RETURNS/REFUND POLICY

If you are not completely satisfied with your order or have found a fault with your purchase, please CONTACT US on our DROP US A LINE PAGE and we will get back to you ASAP.

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